Your customers will be more satisfied with your omnichannel service.
With Nvoip, your service team can be much more productive.
Integrate with your preferred helpdesk system
The Nvoip platform is integrated with multiple helpdesk systems, allowing you to make and receive calls, send SMS and WhatsApp messages, and automatically log all chat conversations and call recordings as activities in the helpdesk ticket.
Record and transcribe voice calls
What happened with that particular support case? Listen to call recordings, or if you prefer, automatically transcribe the audio into text and read everything that has been discussed between your team and customers.
Make full use of metrics to improve service
Serving your customers well is a competitive advantage that will help your company grow faster.
Nvoip metrics help you understand the strengths and weaknesses of each member of your team, as well as gain a better understanding of how your customers interact with your company.
Check out what the service teams have to say about Nvoip
Ready to improve your customer service?
Would you like to learn more about how Nvoip can help enhance your company's customer service? Contact one of our consultants for free by phone
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