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| Customer Service Channels | FREE | BASIC | PRO |
|---|---|---|---|
|
Chat |
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Telephony |
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Instagram (Coming soon) |
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Messenger (Coming soon) |
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WhatsApp (Official API) |
— |
|
|
| BI & Management | FREE | BASIC | PRO |
|---|---|---|---|
|
Users |
Unlimited |
Unlimited |
Unlimited |
|
Agents |
Unlimited |
Unlimited |
Unlimited |
|
Metrics |
7 days |
30 days |
Unlimited |
|
Monthly Report |
— |
— |
|
|
Weekly Report |
— |
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Daily Report |
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|
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|
Call Reports and History |
3 months |
36 months |
5 years |
|
Chat Reports and History |
3 months |
36 months |
5 years |
|
Service Reports and History |
3 months |
36 months |
5 years |
|
Call Monitoring |
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Service Monitoring |
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Call Monitoring |
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Chat Monitoring |
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| Voice and Telecom (Telephony) | FREE | BASIC | PRO |
|---|---|---|---|
|
Voicebot (IVR) |
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Free calls between users |
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Free calls between Nvoip customers |
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Call Recordings |
— |
36 months |
5 years |
|
Virtual Number Brazil (R$) |
29 |
29 |
29 |
|
International Virtual Number |
Check prices |
Check prices |
Check prices |
|
National Toll-Free Number 0800 or 4003 (R$) |
3 months |
36 months |
5 years |
|
Tariff for 0800 (Free) Fixed/Mobile (R$) |
0,30/0,80 |
0,25/0,60 |
0,20/0,45 |
|
Tariff 4003 (R$) |
0,30 |
0,25 |
0,20 |
|
Tariffs for calls within Brazil (Fixed/Mobile) (R$) |
0,08/0,35 |
0,07/0,30 |
0,07/0,30 |
|
International Call Tariffs |
Check prices |
Check prices |
Check prices |
|
Shortcode SMS Sending (R$) |
0,10 |
0,09 |
0,08 |
|
Call Transfer |
|
|
|
|
Three-way Conference |
|
|
|
|
Menus and Submenus of Options |
— |
Unlimited |
Unlimited |
|
Customer Queues |
1 |
Unlimited |
Unlimited |
|
Overflow Queue |
— |
Unlimited |
Unlimited |
|
Business Hours |
1 |
Unlimited |
Unlimited |
|
Queue Ringing Strategies |
1 |
9 |
9 |
|
Languages (TTS - Text-to-Speech) |
1 |
29 |
29 |
|
Audio Upload |
— |
|
|
|
Email Voicemail |
— |
|
|
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Announcements (Before and during the queue) |
— |
|
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Whisper Audio to Agent |
— |
|
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Conference Room |
— |
|
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Call Monitoring |
— |
|
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Wait Time and Queue Position |
— |
|
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|
VIP Service |
— |
|
|
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Call Routing Based on Origin Number Region |
— |
|
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Call Evaluation |
— |
|
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Voice Broadcast |
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Webphone |
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| Artificial Intelligence | FREE | BASIC | PRO |
|---|---|---|---|
|
Speech Analytics |
— |
— |
|
|
Virtual Assistant (NIA) |
— |
— |
|
| Chat (Service) | FREE | BASIC | PRO |
|---|---|---|---|
|
Chatbot |
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Chatbot IA |
— |
— |
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Initiate conversations with visitors |
— |
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Multiple Departments |
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Visitor Information (IP, Region, Source URL) |
— |
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Quick Replies |
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Transfer |
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Multisites and Apps |
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Creation and editing of Whatsapp templates (HSM Templates) |
— |
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File and Audio Sending |
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Service Evaluation |
— |
|
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User-initiated WhatsApp conversations are free |
— |
1000 |
1000 |
|
Company-initiated WhatsApp conversations are free |
— |
— |
— |
|
Additional WhatsApp Conversations* (R$) |
— |
0,15 |
0,10 |
|
Free ChatBot Sessions |
1000 |
1000 |
1000 |
|
Additional ChatBot Sessions (R$) |
0,30 |
0,15 |
0,10 |
|
Free AI ChatBot Sessions |
— |
— |
100 |
|
Additional AI ChatBot Sessions (R$) |
— |
— |
0,50 |
| Addons | FREE | BASIC | PRO |
|---|---|---|---|
|
Widget Contact Us |
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Best Number |
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|
Click to Call |
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| Development and Integration | FREE | BASIC | PRO |
|---|---|---|---|
|
API |
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Integration with Other Apps |
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Integration with PBX |
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Integration with CRMs |
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| Security and Authentication | FREE | BASIC | PRO |
|---|---|---|---|
|
Two-Factor Authentication (2FA) |
|
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One Time Password (OTP) |
|
|
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| Mobile Solution | FREE | BASIC | PRO |
|---|---|---|---|
|
Softphone App (iOS and Android) |
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Internal Chat and Customer Service App (iOS and Android) |
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|
| Chat (Internal Communication) | FREE | BASIC | PRO |
|---|---|---|---|
|
Private Messages |
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|
|
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Report and History of Internal and Group Conversations |
3 months |
36 months |
5 years |
|
Conversation Groups |
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File Sending |
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Broadcast Message |
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Private Conversation Permissions |
— |
|
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Collaboration with Other Companies |
— |
|
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Video Calls |
|
|
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Private User (Blocked Conversation History) |
— |
— |
|
|
Screen Sharing |
|
|
|
| Assistance and Support | FREE | BASIC | PRO |
|---|---|---|---|
|
Email Support |
|
|
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Suporte por Telefone |
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WhatsApp Support |
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Chat Support |
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SLA for Service and Support |
|
|
|
|
SLA (Uptime) |
99.7% |
99.7% |
99.7% |
|
Training and Onboarding |
Manuals/ Videos |
Manuals/ Videos |
Manuals/ Videos |
Need help choosing the best plan for your business?
Call now and speak to one of our consultants.
*Servicio comercial de lunes a viernes de 8am a 6pm, UTC-03:00.
Frequently Asked Questions about plans
No. In Basic and Pro plans there is no activation fee. Because the Free plan is free, there is also no charge for any activation amount. If you wish, you can hire Onboarding in Basic and Pro plans to have personalized monitoring of our team in the configuration of the system.
Yes. But only Basic users will be treated as agents. Only agents can serve customers on IVR or Chat.
In this case you will have to migrate your subscription to the Basic or Pro plan, in view of the limitation of 3 agents in the Free plan.
In this case, you will have to hire 2 Basic or Pro users, according to the resources you need.
All plans are prepaid and you can cancel or migrate your subscription at any time.
Yes. You need to purchase credits in order to make calls or receive calls through a national number.
To receive calls through a local number, you only need to purchase a number extension and pay for activation and monthly fees.
No. The integration with Whatsapp Business is only for the Basic and Pro plans.
Yes and we recommend doing the migration, because the old plans do not give access to part of Whatsapp and Bots.
Both Nvoip and Meta give the first 1000 sessions (24h period from the beginning of the message) for free to all accounts. From this limit, you will pay directly to Meta the amount corresponding to the type of session and a fixed amount regardless of the type of session to Nvoip.
From the 1000 free sessions, you will be charged an amount for the new session by Whatsapp and a value for the use of the bot.
No. In the Basic and Pro plans you have as an option the hiring of Onboarding in the amounts of R $ 1,500 and R $ 2,500 respectively.
Onboarding includes initial implementation of VoiceBot, Chatbot and Whatsapp Business tools in 4 sessions of 1h each, as well as CSM monitoring for 6 months.
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