Serving your customer well costs less than you might think.

Start using it for free or hire one of our paid plans and if, in 30 days, your company's service does not improve, we will refund your money.

Mensal
Anual

FREE

For those who have never used an omnichannel service tool.
FREE
  • Maximum 3 Agents
  • Internal Chat
  • Chat Support
  • IVR Basic Telephony
  •  
  •  
  •  

BASIC

For those who have a lean team and need to better manage their customer service and sales.
R$ 59 per agent/month, billed annually.
  • Free Plan +
  • Whatsapp API
  • Chatbot
  • IVR Advanced Telephony
  • Recording of calls
  • Basic Metrics
25% OFF

PRO

For those who want more control, insight and automations over their operation.
R$ 79 per agent/month, billed annually.
  • Basic Plan +
  • Unlimited Metrics
  • 5 years of history
  • 5 years of recordings
  • Unlimited Reports
  •  
27% OFF

See all features

Customer Service Channels FREE BASIC PRO
Chat
Telephony
Instagram (Coming soon)
Messenger (Coming soon)
WhatsApp (Official API)
BI & Management FREE BASIC PRO
Users
Unlimited
Unlimited
Unlimited
Agents
Unlimited
Unlimited
Unlimited
Metrics
7 days
30 days
Unlimited
Monthly Report
Weekly Report
Daily Report
Call Reports and History
3 months
36 months
5 years
Chat Reports and History
3 months
36 months
5 years
Service Reports and History
3 months
36 months
5 years
Call Monitoring
Service Monitoring
Call Monitoring
Chat Monitoring
Voice and Telecom (Telephony) FREE BASIC PRO
Voicebot (IVR)
Free calls between users
Free calls between Nvoip customers
Call Recordings
36 months
5 years
Virtual Number Brazil (R$)
29
29
29
International Virtual Number
Check prices
Check prices
Check prices
National Toll-Free Number 0800 or 4003 (R$)
3 months
36 months
5 years
Tariff for 0800 (Free) Fixed/Mobile (R$)
0,30/0,80
0,25/0,60
0,20/0,45
Tariff 4003 (R$)
0,30
0,25
0,20
Tariffs for calls within Brazil (Fixed/Mobile) (R$)
0,08/0,35
0,07/0,30
0,07/0,30
International Call Tariffs
Check prices
Check prices
Check prices
Shortcode SMS Sending (R$)
0,10
0,09
0,08
Call Transfer
Three-way Conference
Menus and Submenus of Options
Unlimited
Unlimited
Customer Queues
1
Unlimited
Unlimited
Overflow Queue
Unlimited
Unlimited
Business Hours
1
Unlimited
Unlimited
Queue Ringing Strategies
1
9
9
Languages (TTS - Text-to-Speech)
1
29
29
Audio Upload
Email Voicemail
Announcements (Before and during the queue)
Whisper Audio to Agent
Conference Room
Call Monitoring
Wait Time and Queue Position
VIP Service
Call Routing Based on Origin Number Region
Call Evaluation
Voice Broadcast
Webphone
Artificial Intelligence FREE BASIC PRO
Speech Analytics
Virtual Assistant (NIA)
Chat (Service) FREE BASIC PRO
Chatbot
Chatbot IA
Initiate conversations with visitors
Multiple Departments
Visitor Information (IP, Region, Source URL)
Quick Replies
Transfer
Multisites and Apps
Creation and editing of Whatsapp templates (HSM Templates)
File and Audio Sending
Service Evaluation
User-initiated WhatsApp conversations are free
1000
1000
Company-initiated WhatsApp conversations are free
Additional WhatsApp Conversations* (R$)
0,15
0,10
Free ChatBot Sessions
1000
1000
1000
Additional ChatBot Sessions (R$)
0,30
0,15
0,10
Free AI ChatBot Sessions
100
Additional AI ChatBot Sessions (R$)
0,50
Addons FREE BASIC PRO
Widget Contact Us
Best Number
Click to Call
Development and Integration FREE BASIC PRO
API
Integration with Other Apps
Integration with PBX
Integration with CRMs
Security and Authentication FREE BASIC PRO
Two-Factor Authentication (2FA)
One Time Password (OTP)
Mobile Solution FREE BASIC PRO
Softphone App (iOS and Android)
Internal Chat and Customer Service App (iOS and Android)
Chat (Internal Communication) FREE BASIC PRO
Private Messages
Report and History of Internal and Group Conversations
3 months
36 months
5 years
Conversation Groups
File Sending
Broadcast Message
Private Conversation Permissions
Collaboration with Other Companies
Video Calls
Private User (Blocked Conversation History)
Screen Sharing
Assistance and Support FREE BASIC PRO
Email Support
Suporte por Telefone
WhatsApp Support
Chat Support
SLA for Service and Support
SLA (Uptime)
99.7%
99.7%
99.7%
Training and Onboarding
Manuals/ Videos
Manuals/ Videos
Manuals/ Videos

Need help choosing the best plan for your business?
Call now and speak to one of our consultants.

*Servicio comercial de lunes a viernes de 8am a 6pm, UTC-03:00.

Frequently Asked Questions about plans

No. In Basic and Pro plans there is no activation fee. Because the Free plan is free, there is also no charge for any activation amount. If you wish, you can hire Onboarding in Basic and Pro plans to have personalized monitoring of our team in the configuration of the system.

Yes. But only Basic users will be treated as agents. Only agents can serve customers on IVR or Chat.

In this case you will have to migrate your subscription to the Basic or Pro plan, in view of the limitation of 3 agents in the Free plan.

In this case, you will have to hire 2 Basic or Pro users, according to the resources you need.

All plans are prepaid and you can cancel or migrate your subscription at any time.

Yes. You need to purchase credits in order to make calls or receive calls through a national number.
To receive calls through a local number, you only need to purchase a number extension and pay for activation and monthly fees.

No. The integration with Whatsapp Business is only for the Basic and Pro plans.

Yes and we recommend doing the migration, because the old plans do not give access to part of Whatsapp and Bots.

Both Nvoip and Meta give the first 1000 sessions (24h period from the beginning of the message) for free to all accounts. From this limit, you will pay directly to Meta the amount corresponding to the type of session and a fixed amount regardless of the type of session to Nvoip.

From the 1000 free sessions, you will be charged an amount for the new session by Whatsapp and a value for the use of the bot.

No. In the Basic and Pro plans you have as an option the hiring of Onboarding in the amounts of R $ 1,500 and R $ 2,500 respectively.
Onboarding includes initial implementation of VoiceBot, Chatbot and Whatsapp Business tools in 4 sessions of 1h each, as well as CSM monitoring for 6 months.

Use Nvoip today!

Free plan with immediate and lifetime access. No credit card required.