Serve better, faster and on any channel

Give your customer service team everything they need to resolve calls in less time.

With Nvoip, your service team produces much more

more services within the SLA

47 %

more positive feedbacks

2 x

reduction TMR (average response time)

83 %

Everything your team needs to serve better and faster

Integration with HelpDesk

Connect Nvoip to your favorite ticketing system and automatically receive conversations, recordings and activities within each ticket.

Integrated chat

Serve your customers through all of your company’s service channels and talk to your team on the same panel, without having to change systems.

Complete metrics

Monitor responses, volume, queue, SLA and satisfaction to act quickly and improve processes.

Chatbot and voicebot

Automate questions, collect data, and direct the customer before the agent takes over.

Multichannel widget

Consult the website via chat, WhatsApp, telephone and email, all personalized for your company.

Integrate with your preferred ticketing system

The Nvoip platform is natively integrated with several ticketing systems. Each interaction is recorded directly in the ticket: calls, recordings, chats, messages and more.

Everything organized, updated in real time and ready for any agent to continue the service without losing context.

Use and abuse metrics

Understanding what happens in your service is essential to delivering more quality, reducing response time and increasing customer satisfaction.

With Nvoip, you monitor:

Average response time
SLA and service time
Volume of calls per channel
Queuing and distribution of services
Customer satisfaction (CSAT)
Complete service history.

Record and transcribe calls

What happened to that specific service?

Find out everything that happened during that service: view the complete flow of the call, see what steps it went through, listen to the recordings and, if you want, transcribe the audio to text and read everything your team talked about with the customer.

Try Nvoip free for 14 days

Explore all the features Nvoip has to offer, commitment-free, and see how easy it is to improve your customer experience.

What our customers say about us

“

I would sum up Nvoip in one word: simplicity. The platform makes calls much more transparent and easier for the end user.

Maurício Schiavo

CTO, Atendare

“

The word I use is ‘quality.’ When people ask me if it works, I say: ‘With quality!’ That’s what really matters for the business experience.

Geraldo Serafim

Omie Franchise Owner

“

I would describe Nvoip in one word: ease. Technology should make life faster, more efficient, and simpler and that’s one of Nvoip’s biggest strengths.