Bring your store closer to shoppers. Make it easy to get in touch through the Widget and bring Mercado Livre and OLX customer service into your team's daily workflow.
From the first question to after-sales support, every conversation matters.
Make it easy to get in touch so customers can choose and buy with more confidence.
Bring your channels together in Nvoip and keep a clear view of every conversation.
Give customers a point of contact for help with deliveries, exchanges, and future purchases.
Find your next favorite.
Has a customer found a product but still has a question? Make your contact channels easy to find within your store so shoppers can choose how to reach you.
Mercado Livre and OLX deserve the same attention as your store's other channels. Organize interactions and help your team turn shopper interest into helpful conversations.
Questions and messagesStay on top of questions about your listings and messages from buyers. Centralize these conversations in Nvoip to follow interest in each product and keep the conversation going.
Conversations from listingsInterest arrives through messages about your listings. Bring these conversations into Nvoip and give your team one place to track questions and follow up with each customer.
Use the Nvoip Widget in your Tray, Loja Integrada, Shopify, or Nuvemshop store and make it easy to get in touch at every stage of the purchase.
Install the Widget in your Tray store so visitors can find your customer service channels while deciding what to buy.
Bring chat, WhatsApp, phone, and email to your Loja Integrada store and help customers get answers before checking out.
Customize the Widget with your brand and connect visitors to your Shopify store with your customer service team.
Add the Widget to your Nuvemshop store and offer a point of contact for questions about products, purchases, and after-sales support.
Set up your channels, organize queues, and route each conversation to the right team.
Use chatbot flows to welcome customers, identify what they need, and make the handoff to an agent easier.
Review your channels' conversation history and metrics to understand contact volume and support your team.
Start with the Widget and discover customer service opportunities for your store and marketplaces.
Yes. You can already install the Nvoip Widget on all four platforms. Just add the installation code to your store and set up your channels in the Nvoip panel. Native integrations make connecting your e-commerce platform easier, but you don't need to wait for them to use the Widget.
Chat, WhatsApp, phone, and email. You choose which channels to display and customize the Widget with your brand identity so customers can quickly find the best way to reach your team.
Nvoip centralizes questions and messages from Mercado Livre and conversations from OLX listings. Your team tracks interactions in the platform, answers questions, and follows up without losing the context of the conversation.
Yes. With Nvoip Flow and Chatbot, you can create welcome messages, identify the topic, and route the conversation to the right queue. Your team then takes over with more context.
No. Your store still handles the catalog, orders, payments, and checkout. Nvoip brings customer communication together, from the first product question to after-sales support.
Create your Nvoip account, set up your customer service channels, and install the Widget in your store. To centralize marketplace conversations too, visit the Mercado Livre and OLX integration pages. To explore the solution with our team, click “Talk to a specialist” and complete the form.
A Nvoip é uma plataforma de comunicação que ajuda as empresas a atenderem melhor seus clientes através dos canais de Telefonia, Chat e Whatsapp.
Baixe nossos apps para IOS e Android
Nvoip © 2024. Todos os direitos reservados.
Endereço: Av. Barão do Rio Branco 5129, Cruzeiro do Sul, CEP 36026-500 – Juiz de Fora – MG – Brasil
Preencha o formulário abaixo que nossa equipe irá entrar em contato com você.
Preencha o formulário abaixo que nossa equipe irá entrar em contato com você.
