Support: +55 11 4118-6267
Sales: +55 11 4118-6267
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| Customer Service Channels | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Chat | ✓ | ✓ | ✓ | ✓ |
| Telephony | ✓ | ✓ | ✓ | ✓ |
| Instagram (Coming soon) | ✓ | ✓ | ✓ | ✓ |
| Messenger (Coming soon) | ✓ | ✓ | ✓ | ✓ |
| WhatsApp (Official API) | — | — | ✓ | ✓ |
| WhatsApp Calling New | — | — | — | ✓ |
| BI & Management | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Users | Unlimited | Unlimited | Unlimited | Unlimited |
AgentsA user is anyone registered on the account. An agent is a user enabled to serve customers. On the Free plan, the account can have unlimited users, but only 3 can be configured as agents. | Unlimited | Unlimited | Unlimited | Unlimited |
| Metrics | 7 days | 30 days | 90 days | Unlimited |
| Monthly report | — | — | — | ✓ |
| Weekly report | — | — | ✓ | ✓ |
| Daily report | ✓ | ✓ | ✓ | ✓ |
| Call Reports and History | 3 months | 12 months | 36 months | 5 years |
| Chat Reports and History | 3 months | 12 months | 36 months | 5 years |
| Service Reports and History | 3 months | 12 months | 36 months | 5 years |
| Call Monitoring | — | — | ✓ | ✓ |
| Service Monitoring | ✓ | ✓ | ✓ | ✓ |
| Chat Monitoring | ✓ | ✓ | ✓ | ✓ |
| Voice and Telecom (Telephony) | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Free calls between users | ✓ | ✓ | ✓ | ✓ |
| Free calls between Nvoip customers | ✓ | ✓ | ✓ | ✓ |
| Call Recordings | — | 12 months | 36 months | 5 years |
| Virtual numbers | ||||
| National numbers (0800 and 4003) | ||||
| International calls | ✓ | ✓ | ✓ | ✓ |
| Inbound call rates | ||||
| Outbound call rates | ||||
| Shortcode SMS Sending (R$) | ||||
| Call Transfer | ✓ | ✓ | ✓ | ✓ |
| Three-way Conference | ✓ | ✓ | ✓ | ✓ |
| Conference Room | — | — | ✓ | ✓ |
Real-time Call CenterNewMonitor queues, calls, agents, and operational metrics in a continuously updated view. Secondary users must have supervisor access. | — | — | — | ✓ |
| Voice Broadcast | ✓ | ✓ | ✓ | ✓ |
| Webphone | ✓ | ✓ | ✓ | ✓ |
| Artificial Intelligence | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Speech Analytics | — | — | — | ✓ |
| Virtual Assistant (NIA) | — | — | — | ✓ |
| Chat (Service) | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Chatbot | ✓ | ✓ | ✓ | ✓ |
| Chatbot IA | — | — | — | ✓ |
| Initiate conversations with visitors | — | — | ✓ | ✓ |
| Multiple Departments | ✓ | ✓ | ✓ | ✓ |
Knowledge BaseCreate and organize articles for your team and publish selected content to a public portal. | ✓ | ✓ | ✓ | ✓ |
DiscussionsCreate topics for idea sharing and collaboration among account users. | ✓ | ✓ | ✓ | ✓ |
| Visitor Information (IP, Region, Source URL) | — | — | ✓ | ✓ |
| Quick Replies | ✓ | ✓ | ✓ | ✓ |
| Transfer | ✓ | ✓ | ✓ | ✓ |
| Multisites and Apps | ✓ | ✓ | ✓ | ✓ |
| Creation and editing of Whatsapp templates (HSM Templates) | — | — | ✓ | ✓ |
| File and Audio Sending | ✓ | ✓ | ✓ | ✓ |
File storage per userStorage for images, audio, video, documents, and other attachments from Conversations and Customer Service. In accounts composed only of Free users, total account storage is limited to 3 GB. | 1 GB* | 1 GB | 3 GB | 5 GB |
Support interactionsMonthly allowance shared by the account. The first reply opens a 24-hour window; later messages in the same window do not add usage. Each answered comment, question, or review uses one interaction. Paid plans include unlimited interactions. | 100 per month | Unlimited | Unlimited | Unlimited |
| Service Evaluation | — | — | ✓ | ✓ |
| User-initiated WhatsApp conversations are free | — | — | 1000 | 1000 |
| Company-initiated WhatsApp conversations are free | — | — | — | — |
| Additional WhatsApp Conversations* (R$) | — | — | 0,15 | 0,10 |
| Free ChatBot Sessions | 1000 | 1000 | 1000 | 1000 |
| Additional ChatBot Sessions (R$) | 0,30 | 0,30 | 0,15 | 0,10 |
| Free AI ChatBot Sessions | — | — | — | 100 |
| Additional AI ChatBot Sessions (R$) | — | — | — | 0,50 |
| Addons | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Widget Contact Us | ✓ | ✓ | ✓ | ✓ |
Best Number to Call (BNTC)A feature for websites and landing pages that automatically displays the most suitable phone number for each visitor, based on location and configured rules. | ✓ | ✓ | ✓ | ✓ |
Chrome Plugin (Click to Call)Use Click to Call to start calls, WhatsApp messages, and SMS from phone numbers displayed on the screen. | ✓ | ✓ | ✓ | ✓ |
| Flows (Voicebot and Chatbot) | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Voicebot (IVR) | ✓ | ✓ | ✓ | ✓ |
Voicebot and Chatbot flowsEach flow automates a Voicebot or Chatbot journey. Free includes 1 flow, Startup 3, and Basic/PRO are unlimited. | 1 | 3 | Unlimited | Unlimited |
Flow templatesReusable models that speed up the creation of Voicebot and Chatbot flows. | 10 | 20 | Unlimited | Unlimited |
Active audio in flowsPublished audio files used inside Voicebot flows. | 2 | 5 | Unlimited | Unlimited |
| Menus and Submenus of Options | — | 3 | Unlimited | Unlimited |
| Customer Queues | 1 | 5 | Unlimited | Unlimited |
| Overflow Queue | — | — | Unlimited | Unlimited |
| Business Hours | 1 | 3 | Unlimited | Unlimited |
| Queue Ringing Strategies | 1 | 2 | 9 | 9 |
| Languages (TTS – Text-to-Speech) | 1 | 2 | 29 | 29 |
| Audio Upload | — | 3 | ✓ | ✓ |
| Email Voicemail | — | — | ✓ | ✓ |
| Announcements (Before and during the queue) | — | — | ✓ | ✓ |
Agent whisperPlay a private prompt to the agent before connecting the call to the customer. | — | — | ✓ | ✓ |
| Wait Time and Queue Position | — | — | ✓ | ✓ |
VIP ServiceNewRoute priority customers to an exclusive IVR or queue. | — | — | ✓ | ✓ |
Special call routingRoute calls to specific IVRs or queues based on criteria such as the caller’s area code, a specific phone number, or a VIP list. | — | — | ✓ | ✓ |
| Call Evaluation | — | — | ✓ | ✓ |
Surveys in flowsCollects responses and ratings inside flows; available from Basic. | — | — | ✓ | ✓ |
Database, Webhook and API IntegrationConnects flow steps to databases, Webhooks and APIs; available on PRO. | — | — | — | ✓ |
| Development and Integration | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| API | ✓ | ✓ | ✓ | ✓ |
Best Time to Call (BTC)An API V3 feature, also used in the CRM, that analyzes aggregated answer history and suggests the days and times with the highest estimated probability of a call being answered. The recommendation is statistical and does not guarantee an answer. Overage requests cost BRL 0.02 each. | 100 | 250 | 500 | 1,000 |
| Integration with Other Apps | ✓ | ✓ | ✓ | ✓ |
| Integration with PBX | ✓ | ✓ | ✓ | ✓ |
| Integration with CRMs | ✓ | ✓ | ✓ | ✓ |
| Security and Authentication | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Two-Factor Authentication (2FA) | ✓ | ✓ | ✓ | ✓ |
| One Time Password (OTP) | ✓ | ✓ | ✓ | ✓ |
Sign in with GoogleSign in to the dashboard with a linked Google Account. Accounts that require corporate SSO must follow the company’s access policy. | ✓ | ✓ | ✓ | ✓ |
Sign in with a passkeySign in with a passkey protected by your device’s biometrics, PIN, or screen lock, in supported browsers. | ✓ | ✓ | ✓ | ✓ |
| Corporate SSO (SAML, OIDC, and SCIM) New | — | — | — | ✓ |
| Mobile Solution | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
Nvoip Multi-Service AppUse calls, Conversations, Customer Service, contacts, and notifications in a single Nvoip app for mobile and desktop. | ✓ | ✓ | ✓ | ✓ |
| Chat (Conversations) | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Private Messages | ✓ | ✓ | ✓ | ✓ |
| Report and History of Internal and Group Conversations | 3 months | 12 months | 36 months | 5 years |
| Conversation Groups | ✓ | ✓ | ✓ | ✓ |
| File Sending | ✓ | ✓ | ✓ | ✓ |
| Broadcast Message | ✓ | ✓ | ✓ | ✓ |
| Private Conversation Permissions | — | — | ✓ | ✓ |
| Collaboration with Other Companies | — | — | ✓ | ✓ |
| Video Calls | ✓ | ✓ | ✓ | ✓ |
| Private User (Blocked Conversation History) | — | — | — | ✓ |
| Screen Sharing | ✓ | ✓ | ✓ | ✓ |
| Assistance and Support | FREE | STARTUP | BASIC | PRO |
|---|---|---|---|---|
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Suporte por Telefone | ✓ | ✓ | ✓ | ✓ |
| WhatsApp Support | ✓ | ✓ | ✓ | ✓ |
| Chat Support | ✓ | ✓ | ✓ | ✓ |
| SLA for Service and Support | ✓ | ✓ | ✓ | ✓ |
| SLA (Uptime) | 99.7% | 99.5% | 99.7% | 99.7% |
| Training and Onboarding | Manuals/ Videos | Manuals/ Videos | Manuals/ Videos | Manuals/ Videos |
Explore all the features Nvoip has to offer no commitment required and see how easy it is to improve your customer service.
Não. Nos planos Basic e Pro não existe taxa de ativação. Pelo fato do plano Free ser gratuito, também não há cobrança de nenhum valor de ativação. Se desejar, pode contratar o Onboarding nos planos Basic e Pro para ter acompanhamento personalizado da nossa equipe na configuração do sistema.
Sim. Mas apenas os usuários Basic serão tratados como agentes. Apenas os agentes podem atender os clientes na URA ou no Chat.
Neste caso você terá que migrar sua assinatura para o plano Basic ou Pro, tendo em vista a limitação de 3 agentes no plano Free.
Neste caso, terá que contratar 2 usuários Basic ou Pro, de acordo com os recursos que você precisar.
Todos os planos são pré-pagos e você pode cancelar ou migrar sua assinatura a qualquer momento.
Sim. Você precisa adquirir créditos para poder fazer ligações ou receber ligações através de um número nacional.
Para receber ligações através de um número local, só é necessário adquirir uma extensão de número e pagar a ativação e a mensalidade.
Não. A integração com o Whatsapp Business é apenas para os planos Basic e Pro.
Sim e recomendamos fazer a migração, pois os planos antigos não dão acesso a parte de Whatsapp e Bots.
Tanto a Nvoip quanto a Meta dão as 1000 primeiras sessões (Período de 24h do início da mensagem) gratuitamente para todas as contas. A partir desse limite, você vai pagar diretamente a Meta o valor correspondente ao tipo de sessão e um valor fixo independente do tipo de sessão a Nvoip.
A partir das 1000 sessões gratuitas, você será cobrado um valor pela nova sessão pelo Whatsapp e um valor pelo uso do bot.
Each Free user has 1 GB of storage for files from Conversations and Customer Service. In accounts composed only of Free users, total account storage is limited to 3 GB. The Basic and Pro user limits remain as shown in the table.
The BTC allowance is monthly and assigned to each user: 100 requests on Free, 250 on Startup, 500 on Basic, and 1,000 on PRO. Usage resets on the first day of each month. When overage is enabled, additional requests remain available at BRL 0.02 each. Technical retries using the same idempotency key do not generate additional usage.
Nvoip is a communication platform that helps businesses deliver better customer service through voice, chat, and WhatsApp channels.
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Preencha o formulário abaixo que nossa equipe irá entrar em contato com você.
Preencha o formulário abaixo que nossa equipe irá entrar em contato com você.
