Support: +55 11 4118-6267
Sales: +55 11 4118-6267
Delivering great customer service costs less than you think
Start a 14-day free trial or subscribe to one of our paid plans. If your customer service doesn’t improve within 30 days, we’ll give you your money back.
FREE
For those who have never used an omnichannel service tool.-
Maximum 3 Agents
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Internal Chat
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Chat Support
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IVR Basic Telephony
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BASIC
For those who have a lean team and need to better manage their customer service and sales.-
Free Plan +
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Whatsapp API
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Chatbot
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IVR Advanced Telephony
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Recording of calls
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Basic Metrics
PRO
For those who want more control, insight and automations over their operation.-
Basic Plan +
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Unlimited Metrics
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5 years of history
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5 years of recordings
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Unlimited Reports
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See all features
| Customer Service Channels | FREE | BASIC | PRO |
|---|---|---|---|
|
Chat |
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Telephony |
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Instagram (Coming soon) |
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Messenger (Coming soon) |
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|
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WhatsApp (Official API) |
— |
|
|
| BI & Management | FREE | BASIC | PRO |
|---|---|---|---|
|
Users |
Unlimited |
Unlimited |
Unlimited |
|
Agents |
Unlimited |
Unlimited |
Unlimited |
|
Metrics |
7 days |
30 days |
Unlimited |
|
Monthly Report |
— |
— |
|
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Weekly Report |
— |
|
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Daily Report |
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|
|
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Call Reports and History |
3 months |
36 months |
5 years |
|
Chat Reports and History |
3 months |
36 months |
5 years |
|
Service Reports and History |
3 months |
36 months |
5 years |
|
Call Monitoring |
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Service Monitoring |
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Call Monitoring |
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Chat Monitoring |
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| Voice and Telecom (Telephony) | FREE | BASIC | PRO |
|---|---|---|---|
|
Voicebot (IVR) |
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Free calls between users |
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Free calls between Nvoip customers |
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Call Recordings |
— |
36 months |
5 years |
|
Brazil Virtual Number (R$) |
39 |
35 |
29 |
|
International Virtual Number |
Check prices |
Check prices |
Check prices |
|
National Toll-Free Number 0800 or 4003 (R$) |
100 |
80 |
70 |
|
Tariff for 0800 (Free) Fixed/Mobile (R$) |
0,35/0,90 |
0,35/0,70 |
0,25/0,55 |
|
Tariff 4003 (R$) |
0,35 |
0,35 |
0,25 |
|
Tariffs for calls within Brazil (Fixed/Mobile) (R$) |
0,10/0,45 |
0,08/0,35 |
0,07/0,30 |
|
International Call Tariffs |
Check prices |
Check prices |
Check prices |
|
Shortcode SMS Sending (R$) |
0,10 |
0,10 |
0,10 |
|
Call Transfer |
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|
|
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Three-way Conference |
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|
|
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Menus and Submenus of Options |
— |
Unlimited |
Unlimited |
|
Customer Queues |
1 |
Unlimited |
Unlimited |
|
Overflow Queue |
— |
Unlimited |
Unlimited |
|
Business Hours |
1 |
Unlimited |
Unlimited |
|
Queue Ringing Strategies |
1 |
9 |
9 |
|
Languages (TTS – Text-to-Speech) |
1 |
29 |
29 |
|
Audio Upload |
— |
|
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Email Voicemail |
— |
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Announcements (Before and during the queue) |
— |
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Whisper Audio to Agent |
— |
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Conference Room |
— |
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Call Monitoring |
— |
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Wait Time and Queue Position |
— |
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VIP Service |
— |
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Call Routing Based on Origin Number Region |
— |
|
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Call Evaluation |
— |
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Voice Broadcast |
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Webphone |
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| Artificial Intelligence | FREE | BASIC | PRO |
|---|---|---|---|
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Speech Analytics |
— |
— |
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Virtual Assistant (NIA) |
— |
— |
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| Chat (Service) | FREE | BASIC | PRO |
|---|---|---|---|
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Chatbot |
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Chatbot IA |
— |
— |
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Initiate conversations with visitors |
— |
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Multiple Departments |
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Visitor Information (IP, Region, Source URL) |
— |
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Quick Replies |
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Transfer |
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Multisites and Apps |
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Creation and editing of Whatsapp templates (HSM Templates) |
— |
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File and Audio Sending |
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Service Evaluation |
— |
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User-initiated WhatsApp conversations are free |
— |
1000 |
1000 |
|
Company-initiated WhatsApp conversations are free |
— |
— |
— |
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Additional WhatsApp Conversations* (R$) |
— |
0,15 |
0,10 |
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Free ChatBot Sessions |
1000 |
1000 |
1000 |
|
Additional ChatBot Sessions (R$) |
0,30 |
0,15 |
0,10 |
|
Free AI ChatBot Sessions |
— |
— |
100 |
|
Additional AI ChatBot Sessions (R$) |
— |
— |
0,50 |
| Addons | FREE | BASIC | PRO |
|---|---|---|---|
|
Widget Contact Us |
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Best Number |
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Click to Call |
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| Development and Integration | FREE | BASIC | PRO |
|---|---|---|---|
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API |
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Integration with Other Apps |
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Integration with PBX |
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Integration with CRMs |
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| Security and Authentication | FREE | BASIC | PRO |
|---|---|---|---|
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Two-Factor Authentication (2FA) |
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One Time Password (OTP) |
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| Mobile Solution | FREE | BASIC | PRO |
|---|---|---|---|
|
Softphone App (iOS and Android) |
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Internal Chat and Customer Service App (iOS and Android) |
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| Chat (Internal Communication) | FREE | BASIC | PRO |
|---|---|---|---|
|
Private Messages |
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|
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Report and History of Internal and Group Conversations |
3 months |
36 months |
5 years |
|
Conversation Groups |
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File Sending |
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Broadcast Message |
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Private Conversation Permissions |
— |
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Collaboration with Other Companies |
— |
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Video Calls |
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Private User (Blocked Conversation History) |
— |
— |
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Screen Sharing |
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| Assistance and Support | FREE | BASIC | PRO |
|---|---|---|---|
|
Email Support |
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Suporte por Telefone |
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WhatsApp Support |
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Chat Support |
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SLA for Service and Support |
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SLA (Uptime) |
99.7% |
99.7% |
99.7% |
|
Training and Onboarding |
Manuals/ Videos |
Manuals/ Videos |
Manuals/ Videos |
Try Nvoip free for 14 days
Explore all the features Nvoip has to offer no commitment required and see how easy it is to improve your customer service.
Frequently Asked Questions about our plans
Não. Nos planos Basic e Pro não existe taxa de ativação. Pelo fato do plano Free ser gratuito, também não há cobrança de nenhum valor de ativação. Se desejar, pode contratar o Onboarding nos planos Basic e Pro para ter acompanhamento personalizado da nossa equipe na configuração do sistema.
Sim. Mas apenas os usuários Basic serão tratados como agentes. Apenas os agentes podem atender os clientes na URA ou no Chat.
Neste caso você terá que migrar sua assinatura para o plano Basic ou Pro, tendo em vista a limitação de 3 agentes no plano Free.
Neste caso, terá que contratar 2 usuários Basic ou Pro, de acordo com os recursos que você precisar.
Todos os planos são pré-pagos e você pode cancelar ou migrar sua assinatura a qualquer momento.
Sim. Você precisa adquirir créditos para poder fazer ligações ou receber ligações através de um número nacional.
Para receber ligações através de um número local, só é necessário adquirir uma extensão de número e pagar a ativação e a mensalidade.
Não. A integração com o Whatsapp Business é apenas para os planos Basic e Pro.
Sim e recomendamos fazer a migração, pois os planos antigos não dão acesso a parte de Whatsapp e Bots.
Tanto a Nvoip quanto a Meta dão as 1000 primeiras sessões (Período de 24h do início da mensagem) gratuitamente para todas as contas. A partir desse limite, você vai pagar diretamente a Meta o valor correspondente ao tipo de sessão e um valor fixo independente do tipo de sessão a Nvoip.
A partir das 1000 sessões gratuitas, você será cobrado um valor pela nova sessão pelo Whatsapp e um valor pelo uso do bot.
Nvoip is a communication platform that helps businesses deliver better customer service through voice, chat, and WhatsApp channels.
Contact Center (Portuguese Only)
São Paulo +55 11 4118 6267
Rio de Janeiro +55 21 2018 1009
Belo Horizonte +55 31 3614 3584
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Address: Av. Barão do Rio Branco 5129, Cruzeiro do Sul, CEP 36026-500 – Juiz de Fora – MG – Brasil